The Group >> Access to Information Manual
 
Accessing information from Alexander Forbes in South Africa
 
For the benefit of clients and other stakeholders, Alexander Forbes provides a number of contact and support services in South Africa. Where applicable, clients generally communicate with their appointed consultants. Links to the different divisions and branches are also provided through Customer Care centres and from relevant sections of our websites.
 
For your convenience, here are some of the more frequently used contact points through which most requests for information are handled :–
 
  Alexander Forbes Financial Services: Client Interaction Centre
  retirement funds & related employee benefits
  http://www.alexanderforbes.co.za , thence to ‘Africa’, thence to ‘Financial Services’
 
telephone 
fax 
send e-mail 
  Customer Care Action Line,
  including complaints
0860 60 61 62 
011 263 2120 
  Surplus Helpdesk
011 324 3407 
011 263 1999 
 
  
011 263 2199 
  
  Pensioner Payroll (Helpline)
0800 112 157 
011 263 2120 
 
0800 122 992 
 
 
 
011 269 0974 
 
 
 
011 324 3402 
 
 
  AF Online: accessing values for
  members of  participating funds
0860 100 333 
011 263 2120 
011 324 3401 
 
  Alexander Forbes Administration
  Services (previously Benefit
0860 100 333 
011 263 2120 
  Administration Services
011 324 3401 
  
 
  Alexander Forbes Retirement Fund
0800 001 510 
  
 
011 324 3401
011 263 1628 
 
  Synergy Retirement Fund
0860 60 61 60 
 
 
011 324 3401 
 
 
 
  Investment Solutions: Client Interaction Centre :
  investments by institutions and individuals
  http://www.investmentsolutions.co.za
 
telephone 
fax 
send e-mail 
  Institutional clients

011 505 6000
  
  Retail clients: retirement,
  investments, savings of the
0860 001 750 
011 263 1227 
  individual  
 
 
 
  Financial Planning Consultants : Individual Advice Centre (IAC) :
  life assurance and investments
  http://www.alexanderforbes.co.za , thence to ‘Africa’, thence to ‘Financial Services’, thence to ‘Financial Planning’
 
telephone 
fax 
send e-mail 
  IAC consultants
0860 100 983 
 011 263 2260 
 
011 324 3404 
  
 
  IAC planners
0860 100 444 
011 263 2260 
 
011 324 3400 
 
 
 
  Alexander Forbes Personal Services :
  individual Cover including motor and household insurances.
  http://www.personalservices.co.za
 
telephone 
fax 
send e-mail 
  Customer care, including
  complaints
0860 100 003 
0860 100 001 
  Personal Services
0860 100 000 
0860 100 001 
  Envoy
08600 ENVOY or 
0860 100 001 
 
08600 36869 
 
 
  Meridian
0860 100 000 
0860 100 001 
  Priceless
0860 100 000 
0860 100 001 
 
  Alexander Forbes Risk Services :
  insurance and risk management programmes for corporates, medium/small, professionals & specialist markets
  http://www.alexanderforbes.co.za , thence to ‘Africa’, thence to ‘Risk Services’
 
telephone 
fax 
send e-mail 
 
011 669 3000
    
 
 
  Group corporate services :
 
telephone 
fax 
send e-mail 
  Investor relations
011 269 0024 
011 263 2688 
Mrs Debbie Kotzen 
 
  
   
  Company secretary
011 269 1033 
011 688 2804 
Mrs Janice Salvado 
 
  
  
  Other: Group
011 269 0000 
011 269 1111 
 
  Links to other group websites in South Africa :
 
telephone 
fax 
send e-mail 
  Fihrst Management Services
0860 FIHRST 
011 269 2850
 
  including Fihrst Connect

0860 344 778
  
  and PayPlus  
  
  
  Guardrisk
011 669 1000 
 
  Alexander Forbes

specialist niche

  
  Management Services

market insurance &

    
  & Cre8 Care Line
services 
  
 
 

011 669 3001

011 669 2240

  
 

0860 002 500
  
  
       
  Information manual :
  Where an enquiry is made in terms of Section 51 of the   Promotion of Access to Information Act, No 2 of 2002    
 

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This page was updated on 23 August 2005